Printing accounts for a significant proportion of costs for many companies every year. However, this usually goes undetected by business owners. According to a study by Gartner, most companies are in the dark about how much they really spend on printing. And above all, there is a lack of knowledge about why printing services can be used as savings potential.
The PILATUS BAHNEN AG opens up Mount Pilatus from two sides with tourist cableways. From Kriens, Mount Pilatus can be reached all year round with a gondola lift and an aerial cable car. From May to mid-November, the steepest cog railway in the world runs from Alpnachstad to Pilatus Kulm. The company also includes five restaurants and two hotels, four souvenir shops and the largest rope park in Central Switzerland. It is part of the strategy of PILATUS-BAHNEN AG to offer all tourism services from a single source. Around 60% of operating income comes from the “Transport” division. PILATUS-BAHNEN AG has a diverse mix of guests. During the peak season, over 250 employees work enthusiastically to support national and international guests at Pilatus, enabling exciting mountain experiences with a guaranteed heart-pounding experience.
The PILATUS-BAHNEN AG printer environment turned out to be very heterogeneous. A wide variety of printers from the Sharp, HP, OKI and Brother brands were used. A total of 29 printers were in use, with only around 50% connected to the LAN and the other half connected locally. Due to the heterogeneity of the printers, toner management was inefficient and cost-intensive. In addition, certain printers (such as two larger multifunctional devices) had reached their life cycle and had to be replaced from a technical perspective.
Within the redIT team, we discussed the information available to us and, taking into account the known background and facts, created an adequate offer for printing services. This is with the aim of continuously improving the collaboration with PILATUS-BAHNEN AG and promoting the holistic aspect of IT consulting and support. With one contact person, the communication channels become shorter and faster, the needs of PILATUS-BAHNEN AG become clearer and more understandable for us and the advice is therefore more goal-oriented. With this approach, we generate measurable cost reductions and increased efficiency for our customers.
One of the goals was to reduce the amount of devices without compromising individual needs and productivity due to distance. The introduction of a follow-me print solution (optional on A3 devices) increases security and also reduces printing costs because misprints are eliminated. In addition, collection of the print job is possible regardless of time and device.
Introduction of automated toner management
This contract model guarantees the customer complete automation of toner and consumables shipping. All devices in the network are monitored via the HP DCC software installed by the customer. Toner will be shipped on time directly by HP, directly to the correct location. Thanks to the precise labeling of the toners, employees on site can assign them to the correct device. Only original HP toners are used. which are made from 100% recycled materials.
On-site printing and helpdesk
In the so-called MPS contract, the service work is carried out by redIT, which has proven itself to be successful for all of our customers in recent years. redIT's certified technicians will take care of a quick solution or further measures necessary to restore functionality should interruptions occur. PILATUS-BAHNEN AG enjoys on-site service and a maximum intervention time of the next working day.
Every business is unique and printing services must be tailored to the specific needs of the business. In order to make the most of the benefits of MPS solutions, it is important to choose the right provider. This print management business partner must have industry-specific experience, understand a company's business ideas and, most importantly, offer specified services instead of limiting themselves to "off-the-shelf" models.
Reducing the heterogeneity of the printer models (only two different printer models are used on the entire mountain) made it possible to reduce the IT administration effort. At the same time, the expectations of a modern print and scanning infrastructure are met. The new infrastructure also laid the foundation for digitally mapping existing, decentralized business processes and thus achieving further increases in efficiency.
What does managed print services include through redIT as a partner?
Together with you, we analyze the existing printer infrastructure and your output costs. The optimization strategy is then developed and incorporated into the planning. Using our monitoring software, we can monitor the entire printer fleet in your company. In addition, consumables are delivered proactively and automatically “just in time” directly to the desired location. As a service partner, we maintain the entire equipment park for you. – Find out more about what we have to offer Printing.
“The redIT team supported us competently and committedly in this project, so that the introduction of the print and scanning infrastructure could be successfully implemented in a short time.”
David Küng
CFO / Head of Management Services, PILATUS BAHNEN AG
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