With the introduction of Microsoft Teams telephony, Gregor Furrer & Partner Dienstleistungs AG has modernized and unified its communication solution. The goal was to replace the existing telephony solution with a future-proof, flexible platform and to upgrade the DECT devices in the warehouse.
Together with redIT, Microsoft Teams telephony was implemented, existing number blocks were migrated to Sunrise, and new, Teams-enabled DECT devices were deployed in the warehouse. The project was complemented by targeted training for key users to ensure a smooth transition into daily operations.
The Gregor Furrer & Partner Holding AG based in Baar is one of the leading suppliers of sportswear and equipment in Switzerland and offers a wide range of products for various sports and leisure activities.
The company has a physical telephone system, i.e., a physical device. For the telephone service to function, this system must be regularly maintained, updated, and repaired by a technician if problems arise.
All telephony is cloud-based via Microsoft Teams. There is no longer a physical telephone system in the office. Updates, operation, and security are handled entirely via the Microsoft cloud.
Employees make phone calls using traditional desk phones that are hardwired and only work at their respective workstations. This makes telephony inflexible and tied to a specific location.
Calls are made directly via Microsoft Teams – on your laptop, smartphone, or tablet. You can make calls anywhere you can use Teams: in the office, at home, or on the go.
A headset or the integrated microphone is sufficient.
Accessibility is practically limited to the office. Those working from home or traveling must resort to complicated call forwarding, private phones, or additional solutions.
Employees can be reached from anywhere via their business phone number.
Whether on the train, in the home office, on a business trip or abroad: Simply log in to Microsoft Teams and the number will work immediately.
High costs arise from the purchase and maintenance of the telephone system, technical support, repairs, and traditional telephone lines. Furthermore, unplanned additional costs are a recurring issue.
No more local hardware, minimal effort, and clearly predictable monthly costs. Cloud-based operation reduces investment and avoids costly surprises. Our pricing example shows you the costs associated with a Microsoft Teams telephony solution.
New employees, changed numbers, or additional functions usually require setup by a technician. This often takes days and incurs additional costs and planning effort.
Numbers can be easily assigned or changed with a single click in the Teams Admin Center. Adding users, activating features, or setting up forwarding all works quickly and without external support.
The old telephone system usually only offers classic telephone functions without any connection to other tools. Telephony is an isolated system without integration into daily work routines.
Telephony becomes part of Microsoft Teams, the central communication platform. Calls, meetings, chats, contacts, voicemail, call groups and call forwarding all run in one app and work seamlessly together.
❓ Why did you decide to replace your telephone system with Microsoft Teams telephony?
Claudio Gehrig: "Our primary goal was to focus more on the advantages of Microsoft Teams and the capabilities of Microsoft, in order to map as many processes and the main communication as possible in one central tool."
❓ Which requirements were particularly important to you?
Claudio Gehrig: "The existing structure of the telephone exchange or ring circuit should continue to be replicated in the same way, as it represents a central element for our back office."
❓ How did you experience redIT's introduction of Microsoft Teams telephony?
Claudio Gehrig: "We were able to make the effective switch to the new solution over lunchtime!"
❓ What has improved since the introduction of the Microsoft Teams telephony solution?
Claudio Gehrig: "Our communication processes have been significantly simplified and existing media breaks reduced. Furthermore, the new possibilities noticeably facilitate hybrid working."
❓ How did you experience the collaboration with redIT during the project?
Claudio Gehrig: "The exchange and collaboration with the affected redIT employees was always very active and constructive. It was possible to contact the relevant technical contact at any time (including via chat) and received quick feedback."
❓ How would you describe the collaboration with redIT in three short bullet points – both during the project and beyond?
Claudio Gehrig: ⚡️fast 🤝 reliable ✅ competent
"Together with redIT, we were able to ensure a seamless transition to Teams telephony. This allowed us to successfully modernize our communication and laid the groundwork for digitizing further processes."»
Claudio Gehrig
Head of IT, Gregor Furrer & Partner Dienstleistungs AG
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