Roth-Kippe AG decided to replace its existing telephony solution with a modern, cloud-based solution and to fully integrate communication into the Microsoft environment. The focus was on a flexible and future-proof platform that meets the demands of a modern workday.
As part of the project, Microsoft Teams was established as the central telephony solution in collaboration with redIT, existing phone numbers were migrated, and integration into the existing IT landscape was ensured. Accompanying training sessions allowed employees to be involved early on and optimally prepared for the new solution.
The roth-kippe ag is a long-established company with over 100 years of experience in heating, drying, and cooling. Based in Dietikon, they primarily operate in the greater Zurich area, offering services such as building drying, construction heating, and leak detection/water damage restoration for businesses and private clients.
The company's services also include the supply, installation, and maintenance of heat pumps, air conditioners, and dehumidifiers, as well as a 24-hour emergency service. As a flexible SME with approximately 30 employees, roth-kippe ag places great emphasis on quality, speed, and flexibility.
Roth-Kippe AG has opted for modern corporate communications with Microsoft Teams telephony They decided to replace their traditional telephone system with a cloud-based solution. This introduced a platform that is simpler, more flexible, and optimally suited to today's working methods.
Yücel Toprak, Head of Marketing & IT, explains why they chose Microsoft Teams telephony and what advantages this offers in everyday work.
❓ Why did you decide to replace your telephone system with Microsoft Teams telephony?
Yücel Toprak:
1️⃣ “We decided to replace our existing telephone system with Microsoft Teams telephony to modernize and standardize our communication. Our existing system was outdated and could no longer meet today's requirements for flexibility and mobility.”
2️⃣ “As a company with mobile employees, it was particularly important for us to be reachable anytime, anywhere. With Microsoft Teams, we can combine telephony, internal communication, and collaboration in one central platform. This allows us to benefit from simpler processes and better accessibility.”
3️⃣ “Another advantage was that by implementing Microsoft Teams telephony, we were able to reduce the number of our external partners. Since redIT also has extensive expertise in this area, we now get everything from a single source.”
❓ Which requirements were particularly important to you?
Yücel Toprak:
❓ How did you experience redIT's introduction of Microsoft Teams telephony?
Yücel Toprak: "We had a very positive experience with the implementation by redIT. The project was structured, efficient, and implemented with a high level of expertise. We particularly appreciated the personal support and the quick, solution-oriented assistance throughout the entire implementation phase. The implementation was completed within the planned timeframe and budget, and the migration went smoothly without any operational interruptions."
❓ How did the training sessions for the key users go?
Yücel Toprak: "The key user training sessions were very positive and practical. The content was presented clearly and could be applied directly in everyday work."
"What was particularly helpful was that Microsoft Teams is very intuitive to use, which further facilitated its introduction and promoted acceptance among employees."
❓ What has improved since the introduction of the Teams telephony solution?
Yücel Toprak:
Since its implementation, our internal communication has improved significantly. Information can be exchanged more quickly and easily.
The easier exchange of information has made teamwork more efficient.
Furthermore, we benefit from improved accessibility and more flexible working methods, which has an overall positive effect on our processes.
❓ How did you experience the collaboration with redIT during the project?
Yücel Toprak: "The collaboration with redIT was excellent. The project manager was professional and competent at all times. We particularly appreciated the solution-oriented approach and the personal support, which made the project run smoothly and efficiently."
❓ How would you describe the collaboration with redIT in three short bullet points – both during the project and beyond?
Yücel Toprak:
🌟 Competent & professional: redIT implemented the project confidently with expertise and a clear structure.
✅ Reliable & solution-oriented: Whenever questions arose, support was always quick and practical.
🤝 Partnership-oriented & committed: Even after project completion, redIT remains a reliable partner.
"With redIT by our side, the implementation of Microsoft Teams telephony went like clockwork. They were always reliable, provided excellent support, and ensured that we could use the new solution quickly and easily."
Yücel Toprak
Head of Marketing & IT, roth-kippe ag
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