Digitalization of the working world at redIT
Digitalization of the world of work is one of the topics that is discussed a lot written and is discussed as it affects everyone and everyone and the business world and society sustained Variegatedt. Unfortunately, it is also a open Theme, and the Although it is well understood theoretically, but can Implementation has proved to be very difficult. Only a few companies can claim, i.ethat they have the digitalization of the world of work “under control” and have created real added value for customers and their own company.
We have in the last three Made various attempts over the years, how we promote digitalization at redIT drive forward and manage. The challengeen were always the same: Wie kWe can make digitalization in the world of work “tangible.”er» do and break down so that we motivates on the one hand not too long with visionary discussions stop and on the other hand in implementation don't get bogged down. Helped haben us two decisions, with which we our Digitization strategy «sharpen» and the implementation accelerate kcould:
- We have as a primarys Objective «We offer usbetter service to our customersso that they are more successful » defined and this in the center our digitalization strategy placed.
- As a Planning and implementationframework we have the model of University of Applied Sciences Northwestern Switzerland (FHNW) with the 7 fields of action for digitalization taken.
"Fromr Customer at the center» sounds very banal and is nothing new either. But If you do this consistently, it helps es a lot of itself on the right ones Digitization pprojects to focus and especially also to further develop the company culture. With this newly acquired “anchor” and der consistentn Applying the 7 fields of action we were able to develop our digitalization strategy Together to visualize and, more importantly, to communicate. The diagram summarizes our digitalization approach and is our framework for all digitalization discussions.
As a first step we have businessmanagement can digital Maturity level analysis in the 7 fields of actionn carried out. This was very insightful, as the department heads had different views on the individual fields of action and assessed the level of maturity very differently. DIESE Analysis was extremely important because we ended up with a very good one, common understanding about the status of digitalization, the objectives and the gaps in implementation. In April 2020 we created a project and implementation plan. We decided on an “agile” implementation according to the motto: “As much planning as necessary and as many results as possible”. The last few months have shown that this approach was the right one, as we have reached all important digitalization milestones.
Below an overview of the Results – digitalization of the world of work:
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- “Make one redIT out of three”: successful Merger of the 3 companies beelk Services AG, Kinetic AG and redIT Services AG to redIT. This enables us to provide our customers with a holistic approach and coordinated To offer digitalization and cloud offerings [Area of action: Guide & Culture]
- Setting up and managing ones “Modern workplace” is in our DNA and we are continually working to expand the possibilities of new communication and collaboration tools for a senior workforce-Leverage productivity and better customer service. The focus in the last few months has been primarily on training employees and «OECD Sharing» under the employees [Area of action: Guide & Culture]
- Launch of the new redit.ch website as a central information and communication system with interactive elements for customer interaction such as Online appointment booking or Cat [Area of action: Digital Marketing]
- Introduction of a new one Cloud-based management information system based on Microsoft Power BI for real-time analysis of business data, faster and better to decide. With the new reporting-Ssystem we can also connect customer information with business transactions much more easily network, to offer new customer services [Area of action: Cloud & Data]
- Implementation of the redIT CRM system based on Microsoft Dynamics 365. The redIT CRM is - as it turns out more and more - zum centrepiece and criticalm Success factor our digitalization strategy. INir can We can only achieve our overarching internal and external objectives if we have a 360 degree customer view and offer our customers new interaction options [Area of action: customersorientation]
- Implementation of an automated accounts payable workflow across the entire life cycle from scanning, processing, approval to legally compliant storage. Further We have various tasks in human resources such as employee discussions digitally mapped and supported with workflows [Area of action: process engineering]
- Based on our experiences with the introduction and use of internal solutions such as the new management information system, the CRM system or the workflow solutions, we have developed new solution and service packages for our customers. Mit dthese offer packages geben we our knowledge and «Good practices» when introducing it to our customers and can Digitalization projects can therefore successful faster implemented will [Area of action: New technologies, Digital Business Development]
Digitalization is not a project, but a “journey” and an attitude. Even if we are traveling very well and ae series of Ziel already have achieved, like this do we have or A lot vor. An important decision was that we to a 90-day planning and implementation rhythm passed over make . Ten has proven itself very well and brings us the nonecessary agility and flexibility and allows us to measure progress in a timely manner.
As written in the last point of the list of results, we would like to support and accompany our customers in their digitalization projects. On the one hand, through regular blogs in which we report in more detail about our experiences with the various projects, and on the other hand, through individual offers that we create together with customers on the basis of der Digital maturity analysis work out.
prior notice: In the next blog we will talk about the new redIT Management information system to report.