Data protection

Datenschutz redIT

The protection of your data is very important to us!


If there are any contradictions between this data protection declaration and the otherwise applicable contractual or business conditions of redIT Services AG, the provisions of this data protection declaration take precedence.

Data protection is a matter of trust and your trust is important to us. We respect your identity and privacy. Likewise, we want to ensure the protection and processing of your personal data in accordance with the law. It is important to us that you agree to the processing of your personal data. With this data protection declaration, we inform you comprehensively about our data processing methods. And you decide whether you want your personal data to be processed.

This privacy policy covers both past and future personal data. If you agree to the processing of your personal data, we will not only process the personal data collected from you in the future in accordance with this data protection declaration but also your personal data already stored by us.
When we talk about the processing of your personal data in this privacy policy, we mean any processing of your personal data.

This includes, for example:

  • The collection
  • Storage
  • Administration
  • Use
  • Transmission
  • Announcement
  • Deletion of your personal data

1 Personal data

We will retain your personal information for as long as we deem necessary or appropriate to comply with applicable laws or for as long as it is necessary for the purposes for which it was collected. We will delete your Personal Data as soon as it is no longer required and in any event after the maximum retention period required by law has expired.


Your rights

You have the right to assert your data protection rights at any time and to receive information about your stored personal data, to correct or supplement your personal data, to object to the processing of your personal data or to demand the deletion of your personal data. You will find the contact details in section 4 below. We reserve the right to correspond with you electronically (in particular by e-mail) in this context.

We collect your personal data whenever we have contact with you. The situations in which we have contact with you are diverse. For example, we collect your personal data under the following circumstances:

  • You purchase our goods or services
  • You receive a newsletter or other advertising about our goods and services
  • You are taking part in a competition or prize draw
  • You participate in one of our surveys
  • You use or communicate with us or third parties via our Internet pages, apps for mobile devices or offers on Internet platforms, multimedia portals or social networks

We collect the following data:

Personal data:

  • Name and first name
  • Business address
  • Delivery address
  • Billing address
  • Phone number(s)
  • E-mail address(es)
  • Information about subscribed newsletters or other advertising
  • Online customer account information (including opening date, username, profile pictures)

Data on customer activity:

  • Contract data (including contract date, contract type, contract content contract partner; contract duration; contract value; claims asserted under the contract)
  • Purchasing information (including date, place and time of purchase, type, quantity and value of goods and services purchased, shopping cart, cancelled shopping cart, means of payment used, paying agent, purchase history)
  • Customer service information (including returns of goods, complaints, warranty cases, delivery information)
  • Session data relating to visits to our Internet pages, apps for mobile devices or offers on Internet platforms, multimedia portals or social networks (including duration and frequency of visits, language and country preferences, information on browser and computer operating system, Internet protocol addresses, search terms and search results; submitted ratings)
  • Location-based data when using mobile devices
  • Communications via telephone, fax, e-mail, voice messages, text messages (SMS), picture messages (MMS), video messages or instant messaging


2 Cookies

We also use so-called cookies on our Internet pages. These are small files that are stored on your computer or mobile device when you use one of our Internet pages. We would also like to inform you comprehensively about our use of cookies.


Why do we use cookies?

The cookies we use are initially used to ensure the functions of our Internet pages – such as the shopping basket functionality. In addition, we use cookies to adapt our Internet offer to your customer wishes and to make surfing through our site as convenient as possible for you. We also use cookies to optimise our advertising. Cookies enable us to present you with advertisements and/or special goods and services that could be of particular interest to you due to your use of our website. Our aim is to make our Internet offer as attractive as possible for you and to present you with advertising that corresponds to your areas of interest.


Which cookies do we use?

Most of the cookies we use are automatically deleted from your computer or mobile device after the end of the browser session (so-called session cookies). For example, we use session cookies to store your country and language preferences and your shopping cart across different pages of an Internet session.

In addition, we also use temporary or permanent cookies. These remain stored on your computer or mobile device after the browser session ends. During a further visit to one of our Internet pages, we will then automatically recognise which entries and settings you prefer. Depending on the type of cookie, these temporary or permanent cookies remain stored on your computer or mobile device for between one month and ten years and are automatically deactivated after the programmed time has elapsed. They serve to make our Internet pages more user-friendly, effective and secure. Thanks to these cookies, you will, for example, be able to see information on the site that is specifically tailored to your interests.


What data is stored in cookies?

No personal data is stored in the cookies we use. The cookies used by us cannot be assigned to a specific person. When a cookie is activated, it is assigned an identification number.


How can you prevent the storage of cookies?

Most Internet browsers automatically accept cookies. However, you can instruct your browser not to accept cookies or to ask you before accepting a cookie from a website you visit. You can also delete cookies on your computer or mobile device by using the appropriate function of your browser. If you decide not to accept our cookies, you will not be able to see certain information on our web pages and you will not be able to use some functions that are intended to improve your visit.


How do we use web analysis tools?

In order to constantly improve and optimise our Internet offer, we use so-called tracking technologies. Web analysis tools provide us with statistics and graphics that give us information about the use of our Internet pages. The data about the use of an Internet page is transferred to the server used for this purpose. Depending on the provider of a web analysis tool, these servers may be located abroad. For the most frequently used web analysis tool, Google Analytics, this data is transmitted including abbreviated IP addresses, which prevents the identification of individual devices. Google complies with the data protection provisions of the “U.S.-Swiss Safe Harbor Framework” agreement and is registered with the “Safe Harbor” program of the U.S. Department of Commerce. The IP address transmitted by your browser within the framework of Google Analytics is not merged with other data from Google. A transfer of this data by Google to third parties only takes place due to legal regulations or within the scope of commissioned data processing.


3 Social Plugins

Our Internet pages use social plugins, e.g. from Facebook, LinkedIn or XING. The plugins are marked with the logo of the provider and can be e.g. Like Buttons.

If you call up our Internet pages that contain such a plugin, your browser establishes a direct connection with the provider’s computers. The content of the plugin is transmitted directly to your browser from the offering site and integrated into the Internet site by the browser. By integrating the plugin, the provider receives the information that you have called up our website. If you are logged in at the same time, the provider can assign the visit to your profile. If you interact with the plugins – for example, by clicking the “Like” button or posting a comment – the relevant information is transmitted directly from your browser to the provider and stored there.

If you do not want the provider to collect data about you via our website, you must log out of the provider’s website before visiting our website. Even when you are logged out, the providers collect anonymous data via the social plugins and set a cookie for you. This data can be assigned to your profile if you log in to the provider at a later time.

If a login is offered via a social login service – e.g. Facebook Connect – data is exchanged between the provider and our website. With Facebook Connect, for example, this can be data from your public Facebook profile. By using such login services you agree to the data transfer.
The purpose and scope of data collection and the further processing of your data by the provider as well as your rights and settings options for the protection of your privacy can be found in the provider’s data protection information.

Facebook Ireland Ltd. resp. Facebook Inc.:

Google Inc.:
Twitter Inc.:

If you do not want the providers to collect information about you via these cookies, you can select the “Block third-party cookies” function in your browser settings. Then the browser will not send cookies to the server for embedded content from other providers. With this setting, other functions of our website may no longer function.


4 Newsletter

Visitors to the website can subscribe to e-mail newsletters. Subscription to our newsletter is carried out using the “double opt-in” procedure, i.e. subscriptions must be expressly confirmed by means of a confirmation e-mail so that no abusive registration with a third-party e-mail address is possible (legal basis according to DSGVO, if and insofar as applicable: Art. 6 para. 1 a DSGVO).

Registrations for our newsletter are logged so that we can prove the confirmation according to the “double opt-in” procedure if necessary. Newsletter subscribers can unsubscribe at any time. In each individual newsletter e-mail there is the option to unsubscribe with a single mouse click or tap.

We use MailChimp, an offer of the American The Rocket Science Group LLC d/b/a MailChimp (in the following “Rocket Science Group”) to send newsletters (legal basis according to DSGVO, if and as far as applicable: Art. 6 para. 1 letters b and f DSGVO). The Rocket Science Group is certified according to the EU-American as well as the Swiss-American Privacy Shield and thus guarantees adequate data protection. The Rocket Science Group has in particular published the following information on the type, scope and purpose of data processing: data protection declaration, cookies, information on the EU-DSGVO, the entry in Privacy Shield list.


Status: 01.07.2020