Managed Print Services
Learn how PILATUS-BAHNEN AG experienced measurable cost reductions and efficiency gains through Printing Services.
Reference customer: PILATUS-BAHNEN AG
Managed Print Services – from analysis to operation
Printing accounts for a significant proportion of costs at many companies each year. However, this usually goes undetected by business owners. According to a study by Gartner, most companies are in the dark about how much they really spend on printing. And above all, there is a lack of knowledge as to why printing services can be used as a savings potential.
Printing Services: Renewal of printer infrastructure
Customer
PILATUS-BAHNEN AG provides access to Mount Pilatus from two sides with tourist railroads. From Kriens, Mount Pilatus can be reached all year round by a gondola lift and an aerial cableway. From May to mid-November, the world’s steepest rack railroad runs from Alpnachstad to Pilatus Kulm. Also part of the company are five restaurants and two hotels, four souvenir stores and the largest rope park in Central Switzerland. It is part of the strategy of PILATUS-BAHNEN AG to offer all tourist services from one source. Around 60% of operating income is attributable to the «Transport» division. PILATUS-BAHNEN AG has a broadly diversified mix of guests. During the peak season, more than 250 employees are enthusiastically committed to serving national and international guests on Mount Pilatus, thus enabling exciting mountain experiences with a heart-pounding guarantee.
Initial situation
The printer environment at PILATUS-BAHNEN AG proved to be very heterogeneous. Thus, printers of the most varied types from the brands Sharp, HP, OKI and Brother were in use. A total of 29 printers were in use, with only about 50% connected to the LAN and the other half connected locally. Due to the heterogeneity of the printers, the management of toners was inefficient and costly. In addition, certain printers (such as two larger multifunction devices) had reached the end of their life cycle and also needed to be replaced from a technical perspective.
Solution
Within the redIT team, we discussed the information available to us and, taking into account the known background and facts, created an adequate offer around Printing Services. This with the goal to continuously improve the cooperation with PILATUS-BAHNEN AG and to promote the holistic aspect of IT consulting and support. With one contact person the communication channels will be shorter and faster, the needs of PILATUS-BAHNEN AG will be clearer and more understandable for us and thus the consulting will be more goal-oriented. With this approach, we generate measurable cost reductions and efficiency gains for our customers.
One of the goals was to reduce the amount of equipment without compromising individual needs and productivity due to distances. The introduction of a Follow-Me Print solution (optionally on A3 devices) increases security and additionally reduces printing costs by eliminating misprints. In addition, time and device-independent pickup from the print job is enabled.
Introduction of automated toner management
This contract model guarantees the customer full automation of toner and consumables shipping. All devices on the network are monitored by the HP DCC software installed at the customer’s site. Toner is shipped on time directly by HP, directly to the correct location. Precise labeling of the toners allows them to be assigned to the correct device by employees on site. Only original HP toners are used. which are 100% recycled materials.
On-site printing and helpdesk
In the so-called MPS contract, the service work is provided by redIT, which has proven itself consistently with all our customers in recent years. redIT’s certified technicians will take care of a quick solution or further measures required to restore functionality should any interruptions occur. PILATUS-BAHNEN AG enjoys an on-site service and a maximum intervention time of the next working day.
Conclusion Printing Services
Every business is unique and Printing Services must be tailored to the specific needs of the business. To make the most of the benefits of MPS solutions, it is important to choose the right provider. This print management business partner must have industry-specific experience, understand a company’s business ideas, and most importantly, offer specified services instead of limiting themselves to “stick models.”
Reducing the heterogeneity of printer models (only two different printer models are now used on the entire mountain) made it possible to reduce the IT administration effort. At the same time, the expectations of a modern print and scan infrastructure are met. The new infrastructure has also laid the foundation for digitally mapping existing, decentralized business processes and thus realizing further efficiency gains.
What does Managed Print Services through redIT as a partner entail?
Together with you, we analyze the existing printer infrastructure and your output costs. Subsequently, the optimization strategy is developed and included in the planning. Our monitoring software enables us to monitor the entire printer fleet in your company. In addition, consumables are delivered proactively and automatically «just in time» directly to the desired location. As a service partner, we maintain the entire equipment pool for you. – Learn more about our offer around printing.
«The redIT team supported us competently and with commitment in this project, so that the introduction of the print and scan infrastructure could be successfully implemented in a short time.»
David Küng
CFO / Leiter Management Services, PILATUS-BAHNEN AG
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