IT Outsourcing without interruption

And runs and runs and runs …

As an international transport company, it is crucial for the Hugelshofer Group that the dispatching of its more than 130 trucks works seamlessly 24/7. Therefore, the SME cannot do without a functioning IT system for a moment. This places the highest demands on operational and data security. What made outsourcing the company’s IT to the redIT data center particularly challenging? – The migration had to be carried out during ongoing operations.

Hugelshofer

Everything at a glance

• The overview
• The customer
• The starting position
• The requirement
• The solution
• The conclusion

Hugelshofer

Locally anchored. Nationally networked. Internationally active. The Hugelshofer Group is a leading Swiss transport and logistics company that also holds its own in the European market.

In 1877, Johann Caspar Hugelshofer founded a contract carriage company that developed into a modern transport company over the following decades. Today, with over 250 employees, the Hugelshofer Group offers its customers a wide range of services in the areas of transport and logistics.

Hugelshofer

Project: IT outsourcing without interruption

Similar to many SMEs, the Hugelshofer Group’s portfolio of products and services and with it the company and process structure have continuously changed & evolved in recent years. These changes have led to the IT infrastructure constantly growing, becoming more extensive and more complex. Since the internal support of the IT infrastructure could no longer be guaranteed, the decision was made for a professional support of the entire IT by redIT.

”The reason for this is quite simple: professionals take care of us and our IT there,” says Roberto Windler, CFO/CIO of Hugelshofer Transport AG.

IT Outsourcing

Must-have redIT: Extensive knowledge of IT from the customer

Hugelshofer’s more than 130 trucks are on the road day and night. Without ongoing IT support, no dispatching of the trucks is possible, and without efficient dispatching, all wheels come to a standstill! Therefore, the outsourcing had to be planned in such a way that the IT systems are available 24 hours a day – without interruption.

The planning and organization of this IT Outsourcings posed an unusual challenge even for the professionals at redIT. However, thanks to the proven redIT project methodology and the comprehensive knowledge of the customer Hugelshofer’s IT, the specialists from redIT were able to implement the changeover without any problems after a test phase planned down to the last detail.

Must-have redIT: Umfassende Kenntnisse der IT vom Kunden

Long-term reduction of IT costs through IT outsourcing

All applications, like the entire IT infrastructure, are now maintained, serviced, backed up and constantly updated to the latest state of the art by specialists in the redIT data center.

Thanks to the careful planning of the outsourcing, the operation of the entire IT system could be guaranteed without any interruption. For the users in the companies, the major changeover was practically imperceptible. And Controlling is also satisfied: A pleasing side effect of the successful project is the long-term reduction in IT costs.

 Langfristiger Senkung der IT-Kosten durch IT Outsourcing

Collaboration as a key success factor

 

From Roberto Windler’s point of view, successful collaboration with an IT provider does not have technical reasons alone:

”Today, many IT service providers have technologies and project management under control. But the whole thing stands and falls, as our experience shows time and again, with the personal contact person at the IT partner,” says Roberto Windler, CFO/CIO of Hugelshofer Transport AG.

 Zusammenarbeit als zentralen Erfolgsfaktor

Everything at a glance

Everything at a glance

• The overview
• The customer
• The starting position
• The requirement
• The solution
• The conclusion

Hugelshofer
Customer

Locally anchored. Nationally networked. Internationally active. The Hugelshofer Group is a leading Swiss transport and logistics company that also holds its own in the European market.

In 1877, Johann Caspar Hugelshofer founded a contract carriage company that developed into a modern transport company over the following decades. Today, with over 250 employees, the Hugelshofer Group offers its customers a wide range of services in the areas of transport and logistics.

Hugelshofer

Initial situation

Project: IT outsourcing without interruption

Similar to many SMEs, the Hugelshofer Group’s portfolio of products and services and with it the company and process structure have continuously changed & evolved in recent years. These changes have led to the IT infrastructure constantly growing, becoming more extensive and more complex. Since the internal support of the IT infrastructure could no longer be guaranteed, the decision was made for a professional support of the entire IT by redIT.

”The reason for this is quite simple: professionals take care of us and our IT there,” says Roberto Windler, CFO/CIO of Hugelshofer Transport AG.

IT Outsourcing

Request

Must-have redIT: Extensive knowledge of IT from the customer

Hugelshofer’s more than 130 trucks are on the road day and night. Without ongoing IT support, no dispatching of the trucks is possible, and without efficient dispatching, all wheels come to a standstill! Therefore, the outsourcing had to be planned in such a way that the IT systems are available 24 hours a day – without interruption.

The planning and organization of this IT Outsourcings posed an unusual challenge even for the professionals at redIT. However, thanks to the proven redIT project methodology and the comprehensive knowledge of the customer Hugelshofer’s IT, the specialists from redIT were able to implement the changeover without any problems after a test phase planned down to the last detail.

Must-have redIT: Umfassende Kenntnisse der IT vom Kunden

Solutions

Long-term reduction of IT costs through IT outsourcing

All applications, like the entire IT infrastructure, are now maintained, serviced, backed up and constantly updated to the latest state of the art by specialists in the redIT data center.

Thanks to the careful planning of the outsourcing, the operation of the entire IT system could be guaranteed without any interruption. For the users in the companies, the major changeover was practically imperceptible. And Controlling is also satisfied: A pleasing side effect of the successful project is the long-term reduction in IT costs.

 Langfristiger Senkung der IT-Kosten durch IT Outsourcing

Conclusion

Collaboration as a key success factor

 

From Roberto Windler’s point of view, successful collaboration with an IT provider does not have technical reasons alone:

”Today, many IT service providers have technologies and project management under control. But the whole thing stands and falls, as our experience shows time and again, with the personal contact person at the IT partner,” says Roberto Windler, CFO/CIO of Hugelshofer Transport AG.

 Zusammenarbeit als zentralen Erfolgsfaktor

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