CRM, Customer Relationship management

Customer Relationship Management

360 degree customer view – anytime-anywhere – simple

A primary goal of digitization is to offer new, better customer services so that your customers remain successful. This is only possible if you have a 360-degree customer view and support the customer with the best solution at the right time. The basis for this is a modern Customer Relationship Management (CRM) system that can be easily integrated into your platform and your customer processes. With the redIT CRM solution we offer you a complete package consisting of tools from the Microsoft D365 platform (Sales, Marketing, Customer and Field Service) and a broad portfolio of services so that you can focus on your customers.



    Customer Relationship Management

    360 Degree Customer View – Better Customer Services

    Only those who understand their customers’ needs and know their current activities can act proactively and provide the right solutions in a timely manner. The prerequisite for this is a 360-degree customer view. Many CRM projects have failed in recent years because of the complexity of the systems, but also because of the lack of acceptance by the users. With redIT’s CRM we consistently follow the 3E approach: Simplicity in the system with the Microsoft D365 applications, simplicity in the operation through integration in Office/Teams, simplicity in the extension with “Low-Code/No-Code”. (PowerApps, Power Automate, Power BI).

    Customer Relationship Management

    Questions you should answer

    • Do you have a central customer and contact database?
    • Can you retrieve all current customer interactions at the push of a button?
    • Do you know which support requests from your customers are currently open?
    • Do you have an overview of which products and services your customers use?
    • Are your field service processes consistent and traceable?
    • Can your customers access selected data directly (self-service)?

    Questions about CRM

    For those who have your customers at the center

    The goal of “putting the customer at the center” is included in every corporate vision. Achieving this goal requires a 360-degree customer view, modern customer relationship management (CRM) and a corresponding corporate culture. With our 3E approach (simplicity in the system, simplicity in the operation, simplicity in the extension) we support management and employees in the implementation of the goals.

    Customer Relationship management

    With the 3E approach to a 360-degree customer view

    CRM by redIT – System Overview


    Digitization at redIT – Field Report Introduction CRM

    Digitalisierung CRM
    Webinar Banner Hintergrund

    Einladung zum redCLUB Digital Event

    “Arbeitswelt 4.0” – das Potential und die Chancen der modernen Arbeitswelt sind gross, die Entwicklung stellt viele Unternehmen aber auch vor Herausforderungen. Wir beleuchten verschiedene Blickwinkel und informieren Sie über aktuelle Entwicklungen.

    Datum: Donnerstag, 3. September 2020
    Zeit: 15:30 bis 17:00 Uhr
    Format: Digital

    CRM from redIT – 360 degree customer view

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